NDIS Support Coordination
Audit-ready every day. Not just audit day.
Purpose-built for NDIS support coordination providers. Participant lifecycle, staff compliance, incident reporting, and Practice Standards evidence — in one platform.
The Reality
The NDIS Commission isn't slowing down.
Thousands
of compliance actions taken each quarter
Enforcement is rising
registration refusals, sanctions, and investigations
The Commission has shifted to proactive, intelligence-led enforcement — they're analysing data patterns, not waiting for complaints. If your supervision records are in a shared drive and your incident reports are in email threads, you're not audit-ready.
THE DIFFERENCE
Audit day. Or every day.
Audit Day
- Compliance evidence in shared drives
- Incident reports buried in email threads
- Supervision records in Word documents
- Staff screening tracked in spreadsheets
Every Day — with CoordHub
- Every document linked, versioned, and export-ready
- Incidents tracked with statutory deadline enforcement
- Structured supervision with digital signatures
- Automated screening expiry alerts and verification
Participant Lifecycle
From referral to discharge. Every step tracked.
Complete pipeline from referral intake through digital assessment, service agreement generation, active coordination, and discharge. 35+ intake assessment sections covering medical, disability, risk screening, and demographic data.
- Referral pipeline with 11-status workflow
- Digital intake assessments with risk screening
- Service agreement generation for SC Level 2 and Level 3 SSC
- Onboarding checklists with gap acknowledgment
Staff Compliance
Four-eyes verification. Structured supervision.
Worker screening, WWCC tracking, training records, and compliance documents — all with expiry alerts and four-eyes verification. Structured supervision with competency assessment, wellbeing rating, and dual digital signatures.
- Four-eyes document verification (submitter cannot verify own)
- NDIS Worker Screening and WWCC expiry tracking
- Structured supervision with competency assessment
- Five-tier compliance requirement framework
Incident & Risk
Reportable incidents. Tracked to the hour.
NDIS-aligned incident management with 5-day and 24-hour report types. Auto-computed notification deadlines, Commission reference tracking, and automatic CAPA creation for reportable incidents. ISO 31000-aligned risk register for corporate risk management.
- 24-hour and 5-business-day deadline tracking
- Participant/nominee/family notification tracking
- Automatic CAPA creation for reportable incidents
- Complaints register with days-to-resolve calculation
Privacy & Security
Enterprise-grade security. Not an afterthought.
AES-256-GCM encryption on participant PII with per-tenant key derivation. Mandatory TOTP multi-factor authentication for all users. Nonce-based Content Security Policy, database-backed rate limiting, and a comprehensive audit trail with 7-year retention.
- AES-256-GCM encryption with HKDF key derivation
- Mandatory TOTP MFA with recovery codes
- Data Subject Access Request workflow
- Breach notification templates (individual + OAIC)
Built For Every Registration Type
Level 1 SC
Connection and coordination of supports. Budget monitoring and plan review facilitation.
Level 2 SC
Complex support needs including behaviour management, justice system involvement, and multiple provider coordination.
Level 3 SSC
Specialist support coordination for high-complexity participants. Mental health, forensic disability, and multi-system navigation.
The RedRock Ecosystem
Better together.
See it in action.
Book a 30-minute walkthrough — we'll show you how RedRock CoordHub maps to your Practice Standards obligations.